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Feedback/Complaint

Results of the patient satisfaction survey
From January to March 2022, Huisartsen Ganzenhoef had a patient satisfaction survey conducted for the second time. This is performed by the practice accreditator NPA. The first patient satisfaction survey took place in 2016. All 3 GPs received an evaluation, as did the practice as a whole.
You can view the survey results (in Dutch) via the links below.

Review online
We would appreciate your online feedback about our practice. This is possible on www.zorgkaartnederland.nl or www.independer.nl/huisarts

This can be for both a positive and a negative experience . If you have had a negative experience, we would like to hear from you so we can see if improvements are required.

Complaints
A complaint? Discuss your dissatisfaction with your GP, or send an email to: info@huisartsenganzenhoef.nl.

If you are dissatisfied, we appreciate it that you discuss this with us. When we are aware of your dissatisfaction, we can try to solve it for you.
Is this difficult for you or when we do not come to an agreement, you can discuss your complaint with an independent and unbiased Complaints Officer. The Complaints Officer will look together with you to resolve your complaint or problem. The complaints officer may attempt to mediate the complaint. The complaints officer does not take sides and therefore has no judgment. Everything you tell the complaints officer is confidential. You can use the complaint form at the SKGE website. The complaints officer can eventual be reached by phone 088 - 022 91 00.

When an agreement with your general practitioner can’t be reached and mediation by the Complaints Officer does not lead to a solution, you can ask for a decision on your complaint by the Arbitration Body GP care. This independent committee consists of a chairman (a lawyer) and of members on behalf of patients and members on behalf of GPs. The committee is assisted by an official secretary who is a lawyer as well.
The decision of the Arbitration Body is final. More information can be found in the brochure in the waiting room and www.skge.nl.